Return & Refund Policy
Last updated: 27 July 2026
We want you to be happy with your purchase. Since every piece is handcrafted silver, please read the terms below carefully.
1. Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos (and an unboxing video, if possible) at support@shraddhadharshan.in. We'll arrange a free replacement or full refund once verified.
2. Change-of-Mind Returns
For reasons other than damage/defect, we accept returns within 7 days of delivery, provided the item is unused, in its original packaging, with all tags/certificates intact.
3. Non-Returnable Items
- Customized or engraved pieces.
- Items without original packaging, tags or certificates.
- Items showing signs of use.
4. Refund Process
Once we receive and inspect a returned item, refunds are issued to your original payment method within 7–10 business days. For cash-on-delivery orders, we'll coordinate a bank transfer instead.
5. Return Shipping
For damaged/defective/incorrect items, we cover return shipping. For change-of-mind returns, return shipping is the customer's responsibility unless stated otherwise at the time.
6. Wholesale/Bulk Orders
Returns on wholesale/bulk orders are handled case-by-case as agreed with our wholesale team at the time of order — see our Wholesale page.
7. Contact Us
For any return or refund query, reach us at support@shraddhadharshan.in or +91 93103 99728.